Privacy Policy

Information We Collect

Tradie Drive collects personal information that you voluntarily provide to us when you interact with our website, fill out forms, book a call, or purchase our services. This may include:

• Your full name
• Phone number
• Email address
• Business name and trade type
• Payment and billing information
• Any other details you provide during correspondence

We may also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and pages visited.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, manage, and deliver our digital marketing services to you
• To communicate with you about your account, services, and support requests
• To process payments and manage billing
• To send you service-related updates, reminders, and follow-ups
• To improve our website, services, and customer experience
• To comply with applicable legal obligations

We will never sell your personal information to third parties for their own marketing purposes.

How We Store Your Information

Your personal information is stored securely using industry-standard measures. We use encrypted connections (SSL/TLS) to protect data transmitted through our website. Access to personal information is restricted to authorised personnel only. We retain your information for as long as necessary to provide our services and comply with our legal obligations. When your information is no longer required, we will securely delete or de-identify it.

Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to handle your information securely and only for the purposes we specify. We will not share your information with any other third parties unless:

• You have given us your explicit consent
• We are required to do so by law, regulation, or legal process
• It is necessary to protect our rights, safety, or property

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us understand how visitors interact with our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Third-Party Services

Tradie Drive uses the following third-party tools to deliver our services:

• GoHighLevel (GHL) — used as our CRM and marketing automation platform to manage client accounts, send communications, automate follow-ups, and track leads
• Stripe — used to securely process payments and manage subscriptions
• Google Analytics — may be used to analyse website traffic and user behaviour

Each of these providers has their own privacy policies governing how they handle personal information. We encourage you to review their policies directly.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it
• Withdraw your consent for us to process your information at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Tradie Drive
Email: jack@tradiedrive.com.au
Website: tradiedrive.com.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.