TRADIE DRIVE
Privacy Policy
Last updated 20 August 2026
The short version. We hold your business details, and we hold the messages and bookings your customers send you, because that is the product. We do not sell any of it, we do not track you across other apps, and there is no advertising anywhere in Tradie Drive. If you want it gone, ring us and it goes.
Who we are
Tradie Drive builds and runs websites, phone systems and customer software for Australian trade businesses. This policy covers the Tradie Drive website, the Tradie Drive app, and the systems we run on your behalf. It is written to meet the Australian Privacy Principles under the Privacy Act 1988.
What we collect, and why
Two different sets of information, and it is worth keeping them apart.
About you, our client. Your name, business name, email, phone number, business address and billing details. We need these to set your systems up, to invoice you, and to talk to you.
About your customers. When someone rings your business, texts it, or fills in a form on your website, that enquiry passes through the systems we run for you. That means we hold their name, phone number, email, what they asked for, the messages between you and them, and any appointment you booked. We hold this on your behalf. It is your customer list, not ours.
| What | Why we have it |
|---|---|
| Your email address | It is how you sign in to the app, and how we reach you |
| Your customers' names and numbers | So the enquiry reaches you with a person attached to it |
| Messages and call records | So you can read them, reply, and not lose a job |
| Bookings | So your diary is on your phone |
| Your device's notification token | So we can tell you a customer is waiting |
| Your website's visitor numbers | So your monthly report can say what the site actually did |
What we do not do
- We do not sell your data, or your customers' data, to anybody.
- We do not track you across other apps or websites. The Tradie Drive app contains no advertising identifier and no advertising software.
- We do not use your customers' messages to advertise to them.
- We do not read your messages except when you ask us to help with something, or where we have to in order to fix a fault.
Who else can see it
Only the companies whose software we use to run the service, and only the part each of them needs:
- GoHighLevel holds your customer records, messages and calendar. It is the system underneath your phone number and your forms.
- Supabase holds the copy of that data the app reads, and your sign-in.
- Expo delivers the notifications to your phone. It sees the notification, not your customer list.
- Stripe handles your subscription. We never see your full card number.
- Google provides your website analytics and your public review information.
Some of these companies store data on servers outside Australia, including in the United States. By using Tradie Drive you consent to that transfer. We do not disclose your information to anyone else unless the law requires it.
Notifications
The app sends you a notification when a customer messages you, when a job is booked, and an hour before a job you are due at. Nothing sends between 8pm and 6:30am your local time, with one exception: a reminder for an early morning job, because that is the point of it. You can turn notifications off in your phone's settings at any time and everything else keeps working.
How long we keep it
For as long as you are a client, and for seven years after that where tax and business records law requires it. If you cancel, your systems stop and your data stops being processed; ask us and we will delete what we are not legally required to keep.
Getting a copy, or getting it deleted
You can ask us at any time for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Ring or email using the details below. We will come back to you within 30 days, and we will not charge you for it.
If you are unhappy with how we have handled your information, tell us first and we will try to sort it. If that does not resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Your customers' privacy is partly your job too
Because the customer data belongs to your business, you are the one responsible for handling it properly under the Privacy Act. We give you the tools; using them to message people who have asked you not to is not something we can stop from our end.
Changes
If we change this policy we will update the date at the top, and if the change is significant we will tell you directly rather than hoping you re-read the page.
Contact
Tradie Drive
Email hello@tradiedrive.com
Phone 0416 429 580