Support

I cannot sign in

Sign-in is a code emailed to you, not a password. Check the address you gave us, and check the junk folder. The code lasts a few minutes; if it has expired just ask for another.

If the app says no business linked, your email is not on the account yet. That is a one-minute fix on our end, so ring us.

I am not getting notifications

Check your phone's Settings, then Notifications, then Tradie Drive, and make sure they are allowed. If you tapped Don't Allow when you first installed it, the app cannot ask again and Settings is the only way back.

Nothing sends between 8pm and 6:30am. That is deliberate. A message that arrives at 11pm is waiting for you at 6:30, not lost. The one exception is a reminder for an early job, which will come through whatever the hour.

A booking I made is not in the app

If you booked it in the app it appears immediately. If you booked it somewhere else and it is more than about six weeks out, it lands overnight rather than straight away. If it is sooner than that and still missing after ten minutes, ring us.

A customer's name looks wrong

The app shows the name exactly as it is stored against that customer. If it is odd, it is usually odd in the record itself, often because it came off a form where somebody typed their surname twice. Tell us and we will tidy it.

My numbers look low

Everything on the results screen is a counted figure, never an estimate. Where something was not being counted for the whole period the screen says so underneath. A dash means never measured, which is not the same as a zero.

I want to change something on my website

Ring or email with what you want changed. Small changes are part of what you pay for and usually happen the same day.